We’re providing tailored, scalable solutions for distributed Customer Service and Sales Teams!
Thanks to our experience, you can create from scratch a unique Customer Journey for your clients
by providing tools such as Zendesk and Pipedrive. In short, if you have clients or want clients then you need Oh My Support.
At OMS we put you and your needs first. We believe that only by understanding them properly we can recommend the best solution for your company and smoothly guide you through the whole implementation process.
the first step, which is crucial on the way to implementing a new tool, is to get to know the needs of the organization and to analyze the current workflow.
As a partner we are able to assess which tools and in what package will most effectively support your business.
Working with a partner during the platform implementation phase allows for a smooth transition of the process.
At OMS we have specialists who will migrate the data so that all the information, current and historical, is in one tool.
OMS can invoice you for the use of the tool in PLN, USD or EUR.
This is a great convenience for companies that want to settle in the local currency.
The key to success is not the tool itself, but also knowing how to use it. Partner will conduct training on its use among employees and training for administrators.
Thanks to that, the team will know how to use the tool to its full potential.
Our specialists are available throughout the working week, during Polish business hours - the hours that most of our customers work.
We provide technical and content-related support and substantive support in Polish or English.
Zendesk enabled us to organize our communication, which has had a positive impact on the team and clients alike. The tool is simple to use, and if there occur any difficulties - which happens rather rarely, we can always count on the support of Fly On The Cloud.
People are a big plus of working with Fly On The Cloud. The team is open to our questions and inquiries, communication is smooth, FOTC/OMS specialists take the initiative themselves.
I rate the cooperation with Fly On The Cloud very positively. The possibility of direct telephone communication with our supervisor, quick response to e-mails by technical persons - all this is a big plus.