We’re providing tailored, scalable solutions for distributed Customer Service and Sales Teams!
Thanks to our experience, you can create from scratch a unique Customer Journey for your clients.
We put in place tools to improve customer service and manage customer relationships. We provide professional CRM systems such as Zendesk and Pipedrive, among others.
We assist businesses in selecting solutions and then carry out efficient and trouble-free implementations of the chosen tools.
We are still here to help you after the implementation. We support employees in resolving technical and substantive issues in Polish, and English language.
The first step, which is crucial on the way to implementing a new tool, is to get to know the needs of the organization and to analyze the current workflow.
As a partner we are able to assess which tools and in what package will most effectively support your business.
Working with a partner during the platform implementation phase allows for a smooth transition of the process.
At OMS we have specialists who will migrate the data so that all the information, current and historical, is in one tool.
Alongside our standard implementation service, we craft and provide integrations with other systems functioning within your organization.
This enables you to unlock even greater value from our solutions. We will efficiently gather valuable data and integrate it into a crucial system for your convenience.
The key to success is not the tool itself, but also knowing how to use it. Partner will conduct training on its use among employees and training for administrators.
Thanks to that, the team will know how to use the tool to its full potential.
Our specialists are available throughout the working week, during Polish business hours - the hours that most of our customers work.
We provide technical and content-related support and substantive support in Polish or English.
OMS can invoice you for the use of the tool in PLN, USD or EUR.
This is a great convenience for companies that want to settle in the local currency.
Zendesk is a cutting-edge customer service platform. It allows for multiple channels of communication with the client. It helps to solve customer problems quickly. It increases the quality of service.
Pipedrive is a comprehensive CRM and one of the best sales support tools on the market. It was designed with small and medium-sized businesses in mind, but its innovative features will be useful in any company.
We offer complete process automatization. It is a method of optimizing, reducing operating costs, and increasing efficiency.
Our solutions provide you with complete control over the customer service process, ensuring responsiveness, personalized responses, and a positive customer experience.
More than 200 companies from various industries have already trusted us. Customers using our services achieve spectacular results, e.g.: an increase in sales by 40% and a reduction of service time by 30%.
Our innovative tools for advanced data analysis will provide you with valuable information. Based on verified data, they will allow for strategic business decisions and the improvement of customer service processes.
Zendesk enabled us to organize our communication, which has had a positive impact on the team and clients alike. The tool is simple to use, and if there occur any difficulties - which happens rather rarely, we can always count on the support of Fly On The Cloud.
People are a big plus of working with Fly On The Cloud. The team is open to our questions and inquiries, communication is smooth, FOTC/OMS specialists take the initiative themselves.
I rate the cooperation with Fly On The Cloud very positively. The possibility of direct telephone communication with our supervisor, quick response to e-mails by technical persons - all this is a big plus.
Schedule a free call with a CX advisor or write to us.
+48 691 443 667
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