Products

What we can offer

Zendesk is a collection of services that you can mix and match to meet your specific business needs. You will be able to build strong customer relationships and earn long-term loyalty thanks to this modular system.

Contact:
Arek Szafraniec

+48 691 443 667

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Zendesk mockup

Why Zendesk?

Internal communication
Automation
A customer centric view
Multi-system integration
Internal analytics
Secure Customer Services

Compliance Certifications and Memberships

We use best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks, which in turn helps our customers meet their own compliance standards.

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Benefits

Scalability
Omnichannel communication
Quick and comprehensive help
Data analysis
Integrated system

The ability to expand the tool is a guarantee that it can be adapted to new requirements and needs of a growing company at any time.

The tool is used for effective customer communication because it displays messages from multiple channels, such as e-mail, chat, form, phone, social media, and so on.

The platform enables quick responses to customer questions and needs, which leads to increased service satisfaction and company loyalty.

The tool is an invaluable help in making strategic business decisions because it enables advanced data analysis. It allows you to create various reports and track results according to key customer service indicators.

Zendesk is an integrated system that controls all customer service. As a result, it is easier to communicate effectively with the client and to ensure successful cooperation.

Try it out for free for 2 weeks!

Discover the potential of Zendesk and our services. Take advantage of a free 14-day trial.

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Portfolio

Our customers

Zendesk enabled us to organize our communication, which has had a positive impact on the team and clients alike. The tool is simple to use, and if there occur any difficulties - which happens rather rarely, we can always count on the support of Fly On The Cloud.

Daniel Martyn, Project manager at ONe

People are a big plus of working with Fly On The Cloud. The team is open to our questions and inquiries, communication is smooth, FOTC/OMS specialists take the initiative themselves.

Łukasz Rozwora, Shift manager w CCIG

I rate the cooperation with Fly On The Cloud very positively. The possibility of direct telephone communication with our supervisor, quick response to e-mails by technical persons - all this is a big plus.

Oskar Malina, Customer Services Director w XTRF

Zendesk Suite

Thanks to Zendesk Support you can easily manage your omnichannel support efforts.

Ticket statuses, client’s history, triggers and automated feedback forms are just a few features of this efficient support tool.

Zendesk Guide helps to solve clients’ problems even before they’ll contact one of the agents.

Knowledge base with automated content cues is the best assurance that the client has access to answers all around the clock.

Zendesk Chat is a reliable tool that allows you to streamline messaging with clients on many different channels.

Embed a chat window on your mobile and desktop website to be always accessible. Identify clients by allowing them to log in with their social media credentials.

Zendesk Talk is a system of telephone customer support with a built-in IVR, queue callback, and warm transferring.

Talk uses a reliable infrastructure of Twilio network and allows you to answer calls 24/7.

Zendesk Explore is a tool that will help you keep track of all the actions related to customer support – and their outcomes.

Automated periodical reports are sent to authorised people. They can see all the analytical data to draw constructive conclusions.

SUPPORT
Omnichannel
customer support
GUIDE
Comprehensive
knowledge base
CHAT
Live messaging
on your website
TALK
Digital telephone
switchboard in clouds
EXPLORE
Advanced analytics
and reports

How it all comes together?

The Support Suite is designed with agents in mind, putting multiple channels and relevant context all in one place.

It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers.

Pricing

Annual
Monthly
Zendesk
Suite Team

Take care of the fundamentals. Provide support through all channels in one location.

$55
per user per year, billed annually
Zendesk
Suite Growth

Achieve more withextra help. Take advantage of self-service solutions and automation.

$89
per user per year, billed annually
Zendesk
Suite Professional

Increase the effectiveness of your collaboration. Improve collaboration, planning, and analysis.

$115
per user per year, billed annually
rekomendowane
Zendesk
Suite Enterprise

A comprehensive solution that will meet all of your company's needs.

talk to sales
Zendesk
Suite Team

Get the fundamentals right. Deliver support across any channel, all from one place.

$69
per user per month, billed monthly
Zendesk
Suite Growth

Go farther with a little extra help. Tap into self-service and automations.

$115
per user per month, billed monthly
Zendesk
Suite Professional

Work even better together. Get deeper collaboration, routing, and analytics.

$149
per user per month, billed monthly
recommended
Zendesk
Suite Enterprise

A comprehensive solution that will meet all of your company's needs.

talk to sales
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The one-time cost of implementation should be added to the prices listed above