Thanks to Zendesk Support you can easily manage your omnichannel support efforts.
Ticket statuses, client’s history, triggers and automated feedback forms are just a few features of this efficient support tool.
Zendesk Guide helps to solve clients’ problems even before they’ll contact one of the agents.
Knowledge base with automated content cues is the best assurance that the client has access to answers all around the clock.
Zendesk Chat is a reliable tool that allows you to streamline messaging with clients on many different channels.
Embed a chat window on your mobile and desktop website to be always accessible. Identify clients by allowing them to log in with their social media credentials.
Zendesk Talk is a system of telephone customer support with a built-in IVR, queue callback, and warm transferring.
Talk uses a reliable infrastructure of Twilio network and allows you to answer calls 24/7.
Zendesk Explore is a tool that will help you keep track of all the actions related to customer support – and their outcomes.
Automated periodical reports are sent to authorised people. They can see all the analytical data to draw constructive conclusions.
How it all comes together?
The Support Suite is designed with agents in mind, putting multiple channels and relevant context all in one place.
It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers.